Policies 

1.  Commitment to Privacy
   5 Star Motivation is committed to maintaining the confidentiality of all client information shared during coaching sessions. Any personal, professional, or sensitive information disclosed will be kept strictly confidential, except as required by law or outlined in this agreement.

2.  Exceptions to Confidentiality: Confidentiality may be broken in the following circumstances:

   • If the client expresses intent to harm themselves or others.

   • If there is suspected abuse, neglect, or exploitation of a minor, elderly person, or vulnerable individual, as required by law.

   • If disclosure is required by a court order, subpoena, or other legal process.

3.  Communication with Mental Health Professionals: If the client is participating in both coaching and therapy, they may authorize 5 Star Motivation to communicate with their therapist, counselor, or mental health provider. This may include:

   • Sharing relevant progress updates.

   • Discussing areas of focus to ensure coaching complements therapy.

   • Collaborating on strategies for the client’s well-being

4. Client Responsibility: Clients are expected to respect the confidentiality of group coaching sessions, discussions, or shared materials by not disclosing personal information about other participants.

5.  Use of Coaching Notes
   The coach may take notes during sessions for tracking progress. These notes will be kept secure and will not be shared with third parties without the client’s explicit written consent.

6. Digital Communication & Data Security
   While 5 Star Motivation takes reasonable measures to protect digital communications (e.g., email, video calls, and messaging), clients acknowledge that online interactions carry inherent security risks. Clients are encouraged to use secure and private connections when engaging in coaching sessions.

• Refund Policy:  

  1.  15-Minute Compatibility Guarantee: We believe in the importance of a strong coach-client connection. If, within the first 15 minutes of your session, you feel that we are not the right fit, you may cancel the session and receive a full refund—no questions asked.

  2. No Refunds on Completed Sessions: All completed coaching sessions are non-refundable. Since coaching is a time-based and personalized service, refunds are not available once a session has been conducted.

  3. Cancellation & Rescheduling Policy:  

     • Clients may reschedule a session at least 24 hours in advance without penalty.

     • Cancellations made less than 24 hours before a session will be considered a completed session and will not be refunded. Unless it falls under 7.6

  4. Refunds for Packages & Memberships:

     • Single Session Purchases: No refunds once the session is booked unless canceled within the first 15 minutes of the session.

     • Monthly Memberships: Clients can cancel anytime, but refunds are not issued for partial . No-Show Policy Months.

  5. No-Show Policy:

     • If a client does not show up for a scheduled session without prior notice, the session will be forfeited and non-refundable.

  6. Special Circumstances: 

     • Refund requests due to medical emergencies or extreme circumstances will be reviewed on a case-by-case basis. Documentation may be required.

Scope of Practice. At 5 Star Motivation, we provide personalized life coaching focused on motivation, mindset shifts, self-discovery, and personal growth. Our services help clients set and achieve goals, build confidence, and develop coping strategies to navigate life’s challenges.

1. What We Provide:

✔ One-on-one and group coaching tailored to individual needs.
✔ Mindset transformation to overcome lack of motivation, anxiety, and self-doubt.
✔ Goal-setting, resilience-building, and confidence development.
✔ Self-discovery exercises and emotional regulation techniques.

2. What We Do Not Provide:

✖ Therapy, medical treatment, or mental health counseling.
✖ Legal, financial, or medical advice.
✖ Crisis intervention or emergency services.

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Coaching is a collaborative process focused on future growth and self-improvement. It is not a substitute for professional mental health or medical care:. At 5 Star Motivation, our role is to support your personal growth, mindset shifts, and overall well-being through coaching. Our services are designed to help you build self-awareness, develop positive habits, and work toward your personal and professional goals. We do not provide medical advice, diagnoses, or treatment. If you have concerns about a medical condition or require professional healthcare support, we strongly encourage you to seek guidance from a qualified medical professional